What are the delivery times?
Our standard delivery time is 5–9 business days within Australia and New Zealand.
Standard shipping is free on all orders.
Do you offer express delivery?
Yes, we offer a VIP Express option with package insurance in case of loss or theft.
Which payment methods do you accept?
We accept Visa, Mastercard, CB, Apple Pay and Maestro.
What if I receive a damaged item?
Contact us within 48 hours and include clear photos of the item and the parcel.
We’ll provide a replacement or a refund, depending on your preference.
Can I return an item if the size doesn’t fit?
Yes, you have 30 days to request a return.
The item must be clean, unworn and in perfect condition.
Are returns free?
Returns are free if the product is damaged or if we made a mistake.
For sizing issues or change of mind, return costs may apply.
How does the “Buy 1, Get 1 Free” offer work?
The free item will always be the cheapest one in your cart.
The offer applies to the selected products or site-wide during promotional periods.
How can I contact you?
Our customer support team is available Monday to Saturday, 8am to 7pm (AEST).
Email: collection.privee@gmx.fr
You can also reach us through our contact form.
